Privacy Policy
Effective March 30, 2026Welcome to the Naseeb Privacy Policy. We built Naseeb to help Muslims find meaningful, marriage-focused connections, and we take the trust you place in us seriously. This policy explains what data we collect, why we collect it, how we use it, and how you can control it.
This Privacy Policy applies to the Naseeb mobile application ("App") and all related services operated by BlackGem LLC ("Naseeb," "we," "us," or "our"). By using Naseeb, you agree to the collection and use of your information as described here.
1. Who We Are
Naseeb is operated by BlackGem LLC, a company registered in the United States. We are the data controller responsible for your personal information.
BlackGem LLC
Email: support@blackgem.io
2. Data We Collect
Data You Provide
| Category | Description |
|---|---|
| Account Data | Phone number, date of birth, email address (optional). Phone number used for authentication and recovery. |
| Profile Data | Name, gender, height, education, ethnicity, location, and match preferences. Includes sensitive data: religious sect, prayer practice, marital status, whether you have children. |
| Photos & Media | Profile photos (up to 8), selfie for identity verification, optional story videos (5 to 10 seconds). Selfies are never displayed to other users. |
| Audio | Optional voice introduction recording displayed on your profile. |
| Messages | Text messages sent and received within the App. |
| Preferences | Age range, distance, sect, prayer, marital status, children preference, dealbreaker settings. |
| Purchases | Subscription records. Payment handled entirely by Apple. We never receive credit card details. |
| Support | Information provided when contacting our support team. |
Data Generated Automatically
| Category | Description |
|---|---|
| Usage Data | Features used, actions taken, session duration, screen views. |
| Device Data | Device model, OS version, unique identifiers, crash logs. |
| Location | With permission, device location for distance calculation. Only city level shown to others. No continuous tracking. |
3. How We Use Your Data
- Providing the service: Account creation, profile display, matchmaking, conversations, subscription processing.
- Safety and security: Selfie verification, photo moderation, report investigation, fraud prevention.
- Improvement: Usage analysis, bug fixes, stability monitoring, new features.
- Communications: Push notifications (matches, messages, likes based on your preferences), transactional emails.
4. How We Share Your Data
| Recipient | What We Share | Why |
|---|---|---|
| Other Users | Public profile: name, age, photos, city, height, education, ethnicity, sect, prayer, marital status, children (when true), prompts, voice intro, story. | Core function of the App. |
| Service Providers | Minimum necessary data. See Section 5. | Operate and improve the App. |
| Law Enforcement | Any data held, if required by valid legal process. | Legal compliance, safety protection. |
We do not sell your personal information. We do not share data with advertisers or data brokers. We do not display ads.
5. Third Party Service Providers
| Provider | Purpose | Data Shared |
|---|---|---|
| Supabase | Database, auth, file storage | All account/profile data, photos, messages |
| Twilio | SMS verification | Phone number only |
| AWS Rekognition | Photo moderation, selfie verification | Photos and selfie images |
| RevenueCat | Subscription management | User ID, transactions, status |
| Apple (App Store, APNs) | Payments, push notifications | Purchase data, push tokens |
| Resend | Transactional email | Email address, email content |
| Mixpanel | Product analytics | Anonymized usage events, no PII |
| Sentry | Error monitoring | Device data, error logs, no PII |
| Google Maps Platform | Reverse geocoding | Latitude/longitude coordinates |
6. Automated Decision Making
Photo Content Moderation
Photos are scanned by AWS Rekognition for prohibited content. Clear passes auto-approve, clear violations auto-reject, borderline cases go to human review. You may appeal any rejection.
Identity Verification
Your selfie is compared to profile photos using facial comparison technology. If verification fails, you may retry or contact support.
Compatibility Scoring
Compatibility is calculated from deterministic factors: age, distance, sect, prayer, ethnicity, education, wants children, marital status, has children, lifestyle attributes. Straightforward matching logic, not machine learning.
7. Data Retention and Deletion
Active accounts: Data retained while your account is active.
Account deletion: 30 day grace period for recovery. After 30 days: files removed from storage, database records deleted, auth record removed. Only a hashed phone number retained to prevent banned re-registration.
Paused accounts: Profile hidden from all users, data preserved. Reactivate anytime.
Messages: Permanently deleted when either user deletes their account.
Stories: Auto-deleted 24 hours after creation.
Selfies: Retained for safety. Permanently deleted on account deletion.
8. Your Rights and Choices
- Access: "Download My Data" in Settings provides a full export.
- Correction: Edit your profile anytime in the App.
- Deletion: Settings > Account > Delete Account, or email us.
- Portability: Machine-readable export via data download.
- Withdraw consent: Revoke location or notification permissions in device settings anytime.
Contact support@blackgem.io. We respond within 30 days.
9. Data Security
- All data encrypted in transit (TLS)
- Row-level security policies on database
- Private storage buckets
- Time-limited authentication tokens
- Multi-factor authentication on admin access
- Regular security audits
No system is perfectly secure. If you believe your account is compromised, contact us immediately.
10. Cross Border Data Transfers
Naseeb is operated from the United States. Your data is stored and processed on servers in the United States.
11. California Privacy Rights
- Right to Know: What personal information we collect and why.
- Right to Delete: Request deletion of your data.
- Non-Discrimination: No penalty for exercising rights.
- No Sale: We do not sell personal information to third parties.
Exercise these rights via support@blackgem.io or in-app features.
12. Children's Privacy
Naseeb is restricted to individuals 18 years of age or older. Date of birth is collected at registration. Accounts under 18 are blocked. If we discover data from someone under 18, we delete it promptly.
13. Changes to This Policy
We may update this policy. Material changes will be notified via the App or email. The effective date at the top reflects the latest version.